Return Policy
RETURNS:
We gladly accept returns of UNWORN merchandise within 30 days of delivery except clearance items, which are final sale and may not be returned or exchanged. Returns will be refunded to the original method of payment. You may obtain a return authorization using the Return Center.
* Return or exchange in one of our retail stores: For your convenience, we accept online returns at Steve Madden stores (only stores in the USA excluding Colorado, Utah and Savannah, GA locations). We gladly accept returns of unworn merchandise within 30 days of delivery. This excludes Apparel items. Clearance items, masks, mask filters and earrings may not be returned or exchanged. All handbags and accessories must have original tags attached. Take the merchandise in its original packaging and the packing slip from the shipping carton to the store. Click here to find a retail store near you. Shipping charges are not refundable. Returns will be refunded to the original method of payment or as store credit.
* Return or exchange via mail: You can either print a shipping label and drop off at FedEx location, or you can take your item(s) in to a Happy Returns Return Bar to get your refund initiated immediately. You will receive an email when your return is received and your refund has been processed. Shipping charges are not refundable and there is a $6.95 per order return fee that covers restocking and postage back to the warehouse. Refunds are always issued to the original method of payment. To prevent a delay in refund, returns must be shipped back within 7 days since the return label was issued. Start by visiting our Returns Center.
* Return or exchange in person with Happy Returns: Bring the item(s) you wish to return, along with the shoe box and original tags to a Happy Returns Return Bar location near you. No receipt or return label necessary! You just provide your email address or order number and your refund will be initiated immediately. You can go directly to a location or Start Your Return online for an even faster in person experience. Shipping charges are not refundable and there is a $2.95 per order return fee that covers restocking to the warehouse. Refunds are always issued to the original method of payment.
Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you.
Please Note: Clearance Items, Masks, Mask Filters and Earrings may not be returned or exchanged. Gift Cards and E-Gift Cards cannot be returned or refunded. All purchases are final on Clearance items, Masks, Mask Filters, Earrings, E-Gift Cards and standard Gift Cards.
Steve Madden guarantees against manufacturer's defects. Normal wear and tear does not qualify. If you feel the merchandise is defective and it was purchased from this website, please contact us by emailing info@stevemaddendirect.com, live chat or calling 1-888-SMADDEN.
Steve Madden merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.
EXCHANGES
If your item does not fit, please start by visiting our Returns Center. You will be able to choose your exchange online and if the item is in stock, it will be shipped as soon as you drop off your item at a Return Bar or at a FedEx location. If your exchange item goes out of stock before your original order is returned at a Return Bar or scanned via FedEx, your original order will be refunded.
If you wish to exchange for a different style or color, and then call customer service at 1-888-SMADDEN to get return authorization and a prepaid FedEx shipping label to send the item back to us as a return. When you call customer service please have your new order number handy so they can file the return as an exchange and a full refund will be issued once the merchandise is received at our warehouse.